It is for evaluating a website, finding the pain points and trying to give suggestions.
Shadowing Study
This is our homework in Designing for Usability class. The project is shadowing. So we follow the user who is trying to find a damage free hanger in Bed Bath & Beyond and The Container Store.
We will observe the user’s behaviors, map them, find the pain points and give solutions.
The presentation can be checked here,
Some documentation.
The Container Store
Bed Bath & Beyond
